The analysis of customer satisfaction with railway wagon maintenance and overhaul services revealed an overall customer satisfaction of 84% in 2022.
Six parameters were analysed for the evaluation: friendliness and technical assistance in responding, the ability to interpret needs, punctuality, professionalism of operators, efficiency of communication and, finally, the overall quality of the services provided, and for each item, customers were asked to indicate a score from 1 (low satisfaction) to 5 (high satisfaction).
Comparing the answers with a year ago, it is possible to highlight greater satisfaction in three parameters: the ability to interpret needs, the overall quality of the services and, above all, the professionalism of the operators, which satisfied the companies 96% this year.
"The evaluation of our customers has always been the starting point for pursuing constant improvement over time," says the Director of Interporto Bologna SpA Giuseppe Dall'Asta. "This result not only fills us with pride, but also encourages us to continue working in this way for the development of rail transport and all related services."